Help & FAQ

Find answers to common questions and get help with Statlytic analytics

Setup Guide

Step-by-step setup instructions

GSC Troubleshooting

Fix Google Search Console issues

Debug Tools

Test your tracking setup

Contact Support

Get help from our team

Getting Started

How do I add my website to Statlytic?

1. Go to your dashboard and click "Add New Site"

2. Enter your website URL (e.g., https://example.com)

3. Click "Show Code" to get your tracking script

4. Add the tracking code to your website's <head> section

5. Wait a few minutes for data to start appearing

Where do I place the tracking code?

Add the tracking code to the <head> section of your website, before the closing </head> tag.

For WordPress: Use a plugin like "Insert Headers and Footers" or add it to your theme's header.php

For HTML sites: Add it directly to your HTML files

For React/Next.js: Add it to your _document.js or _app.js file

How long does it take to see data?
Data typically appears within 5-10 minutes after installing the tracking code. Real-time visitors show up immediately, while other metrics may take a few minutes to populate.

Google Search Console Integration

How do I connect Google Search Console?

1. Go to your site's analytics page and click the "SEO Insights" tab

2. Click "Connect Google Search Console"

3. Authorize Statlytic to access your GSC data

4. Make sure your site is verified in Google Search Console

5. Wait for keyword data to appear (may take 24-48 hours)

I get a "User does not have sufficient permission" error

This means your site isn't verified in Google Search Console yet.

To fix this:

  1. Go to Google Search Console
  2. Click "Add Property"
  3. Enter your domain (e.g., example.com)
  4. Choose "Domain" property type
  5. Follow the verification steps (DNS record recommended)
  6. Wait 24-48 hours for data to appear
Why don't I see keyword data after connecting GSC?

Keyword data may not appear immediately because:

  • Your site needs to be verified in GSC first
  • GSC needs 24-48 hours to collect data
  • Your site needs to have search traffic
  • The site URL format must match exactly
Can I use GSC with multiple sites?
Yes! You can connect GSC once and it will work with all sites that are verified in your Google Search Console account. Each site in Statlytic will show its own GSC data if it's verified.

Analytics & Data

Why is my real-time visitor count showing "offline 0"?
This is normal when there are no active visitors. The counter updates every 30 seconds and shows the number of people currently browsing your site.
How accurate is the geographic data?
Geographic data is based on IP geolocation and is generally accurate to the country level. City-level data may be less precise depending on the visitor's internet service provider.
What's the difference between page views and unique visitors?

Page Views: Total number of pages viewed (includes repeat visits)

Unique Visitors: Number of distinct people who visited your site

Bounce Rate: Percentage of visitors who left after viewing only one page

Session Duration: Average time visitors spend on your site

How do I export my analytics data?

1. Go to your site's analytics page

2. Click the "Export Reports" button

3. Choose PDF or CSV format

4. Select the date range you want to export

5. Download your report

Technical Issues

The tracking code isn't working

Check these common issues:

  • Make sure the code is in the <head> section
  • Check for JavaScript errors in your browser console
  • Verify the site key is correct
  • Clear your browser cache
  • Check if your site blocks external scripts

Still not working? Try our debug tools.

I'm getting CORS errors

CORS errors usually mean your site is blocking the tracking script. This can happen with:

  • Content Security Policy (CSP) restrictions
  • Ad blockers or privacy extensions
  • Corporate firewalls
  • CDN or hosting provider restrictions

Contact your web developer or hosting provider for assistance.

My data seems incorrect or missing

Common causes:

  • Tracking code installed recently (data takes time to accumulate)
  • Low traffic website (may show minimal data)
  • Bot traffic filtered out (this is normal)
  • Ad blockers preventing tracking

Privacy & Security

Is Statlytic GDPR compliant?
Yes! Statlytic is designed with privacy in mind. We don't collect personal information, use cookies minimally, and provide data export/deletion options. We recommend adding a privacy policy to your site mentioning analytics tracking.
What data does Statlytic collect?

We collect only essential analytics data:

  • Page URLs and titles
  • Referrer information
  • Browser and device type
  • Country (based on IP)
  • Timestamp of visits

We do NOT collect personal information, email addresses, or names.

How do I delete my data?
You can delete your account and all associated data by going to Settings > Account > Delete Account. This will permanently remove all your sites and analytics data.

Debug Tools

Test Your Setup
Use these tools to diagnose issues with your tracking or GSC connection

API Status

Check if our API is working correctly

Test API

GSC Status

Check your Google Search Console connection

Check GSC

Still Need Help?

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